Terms and Conditions

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Uplift Moving Inc. Terms and Conditions

1. Booking and General Policies

• Location: This contract applies to moves within Vancouver, BC, and across Canada.

• Booking Confirmation: Bookings must be confirmed at least 72 hours before the move. A 50% deposit is required, which is non-refundable if canceled within 72 hours.

• Working Hours: Sunday to Sunday, 8:00 AM to 6:00 PM. Moves outside these hours may incur additional charges.

• Travel Time & Distance Fees:

• 1-hour labor charge for travel time applies.

• Moves exceeding 30 km from the company’s location will incur additional travel and fuel fees.

2. Estimation and Pricing

Minimum Local Move Time

• Minimum Booking: 2-hour minimum + travel time.

• 15-Minute Billing Increments apply after the minimum.

Estimation Quotes

• Quotes are based on initial information and may be adjusted for:

• Extra items or increased volume.

• Longer-than-expected move time.

• Parking, stairs, or other unforeseen conditions.

Flat Rate Pricing

• Flat rates cover the initially agreed scope. Extra items, added locations, or additional services will be billed separately.

Time-Based Pricing Adjustments

• Moves are quoted based on time. If the actual move time is less than the estimated time, the customer will be charged only for the minimum required hours plus any additional time exceeded.

• The final balance is due upon move completion.

3. Payment Terms

• Final Payment Due Before Unloading: If the balance is unpaid, Uplift Moving Inc. reserves the right to retain the items until full payment is made.

Late Fees & Holding Fees

• 5% per day late fee applies if payment is not completed on time.

• If unpaid after 3 business days, items may be placed in storage, with additional storage fees.

• If payment remains unpaid after 30 days, Uplift Moving Inc. reserves the right to dispose of the stored items, including dumping them, with an additional disposal fee, in a manner that complies with applicable legal requirements.

• Customers will receive a final notice before disposal, and any outstanding balance, including storage and disposal fees, will remain payable.

• No Payment Delays: Claims will not delay payment.

4. Cancellation Policy

• 72+ hours notice: Full deposit refund.

• Within 72 hours: 25% deposit retained.

• Within 48 hours: 50% deposit retained.

• Within 24 hours: 100% deposit retained.

• Less than 24 hours: Cancellations not accepted.

5. Additional Charges

• Stairs: $12 per flight per hour if no elevator is available.

• Luxury & Heavy Items:

• Luxury items (e.g., antiques, artwork, high-value furniture, electronics, or any item valued over $1,000 CAD) must be disclosed before the move for special handling and additional charges.

• Heavy items (safes, large appliances over 150 lbs) incur extra charges. If undisclosed, the company may refuse to move them or apply additional fees.

• Piano Moving: Additional charge applies.

• Protective Measures: Extra cost for floor covers, wall padding, etc.

6. Packing Services

• Company-Packed Boxes: Covered by the company’s insurance against damage.

• Customer-Packed Boxes:

• Customers are responsible for ensuring proper packing of their items.

• If items are not packed securely and damage occurs, Uplift Moving Inc. is not liable.

• Packing Recommendations:

• If the company recommends packing methods to avoid damage and the customer chooses to ignore them, the company is not responsible for any resulting damage.

• Furniture Packing:

• Any furniture disassembled, wrapped, or protected by the customer is moved at their own risk.

• Improper packing resulting in damage is not covered.

7. Long-Distance Shipping & Courier Liability Clause

1. Third-Party Shipping & Insurance Responsibility

• For long-distance moves requiring courier or freight shipping, Uplift Moving Inc. partners with the selected third-party carrier to transport items to their final destination.

• Once items are handed over to the courier, they fall under the courier’s terms and conditions, including their insurance policy and liability coverage.

• Customers may purchase additional insurance through the courier to cover the full value of their items.

• If no additional insurance is purchased, the customer accepts the standard liability coverage offered by the courier, which may be limited.

• Uplift Moving Inc. is not responsible for any damage, loss, or delays once the shipment is in the possession of the courier.

2. Shipping Estimates & Delivery Timeline

• Uplift Moving Inc. provides estimated delivery timeframes based on information from the courier but does not guarantee specific delivery dates.

• Any delays, missed deliveries, or rescheduling fees are subject to the courier’s policies, and Uplift Moving Inc. is not responsible for delays once the shipment is in transit.

3. Packaging & Handling for Shipping

• Items being shipped via courier must be properly packed, labeled, and secured to meet shipping standards.

• If a customer packs their own items, they assume full responsibility for any damage due to improper packing.

• If Uplift Moving Inc. packages the items, it will be done following industry standards, but liability still transfers to the courier once the items leave our possession.

4. Customer Acknowledgment & Release of Liability

By selecting a courier shipping option, the customer:

1. Acknowledges that Uplift Moving Inc. is not responsible for any loss, damage, or delays once the courier takes possession of the shipment.

2. Understands that any insurance claims must be filed directly with the courier, based on their coverage terms.

3. Agrees that Uplift Moving Inc. will not provide refunds or compensation for any claims related to courier-handled shipments.

8. Mover’s Brakes

• Breaks:

• Movers are entitled to a 15-minute break every 4 hours of work.

• Break times are not billed to the customer.

9. Insurance and Liability

• Coverage: Liability is limited to $4.41 per kg ($0.60 per pound) per article/package.

• Not Liable For:

• Electronics damage, regardless of whether packed in their original packaging or not.

• Hidden damages not reported within 24 hours.

• Loss, damage, or delay due to Acts of God, riots, strikes, weather, elevator/parking issues, or customer negligence.

• Furniture improperly packed or disassembled by the customer.

• Loss of documents, jewelry, cash, plants, or pets.

• Minor cosmetic damages (e.g., scuffs, normal wear and tear).

• Damage Reporting & Compensation:

• Hidden damages must be reported within 24 hours with proof (photos, written notice). Claims after 24 hours will not be accepted.

• Compensation for damaged items is based on market value up to $4.41 per kg ($0.60 per pound) per article/package.

10. Customer Responsibilities

• Packing & Readiness: The customer must ensure all items are packed and ready before the move. Last-minute packing will incur extra charges.

• Inventory List:

• Customers must submit an inventory list at least 48 hours before the move.

• Any items not listed in the inventory will not be covered by the insurance policy.

• Written Requests: Special handling requests must be in writing and quoted separately.

• Elevator Reservations:

• The customer must reserve elevators at both locations in advance to avoid delays and extra charges.

• Parking Responsibility:

• The customer must secure legal parking before the move.

• Any fines, delays, or extra labor due to lack of parking will be billed to the customer.

11. Unsafe Moves & Unusual Conditions

• Right to Refuse Service: If a move presents an unsafe condition (e.g., dangerous stairs, structural risks, severe weather, illegal parking situations), Uplift Moving Inc. reserves the right to refuse service.

• Liability for Unsafe Conditions:

• If a customer insists on completing a move under difficult conditions (narrow stairs, low ceilings, poor weather, obstacles, unsafe access), Uplift Moving Inc. is not responsible for any damages resulting from these conditions.

12. Customer Participation Clause

• If a customer directly interferes with or intentionally participates in the moving process, Uplift Moving Inc. is not responsible for any accidents, personal injuries, or damages to the items resulting from their actions.

• Our liability coverage applies only to our professional movers, as they are trained to handle the move properly.

• This clause does not waive liability for mover-related errors.

13. Weather Delay Policy

• Extreme Weather (Snow, Storms, Flooding, Etc.):

• Uplift Moving Inc. reserves the right to reschedule moves in case of extreme weather conditions.

• If a customer insists on moving despite unsafe weather, Uplift Moving Inc. is not responsible for any delays, damages, or accidents caused by weather conditions.

14. Forum Selection Clause

• Legal Jurisdiction: All disputes arising from this contract shall be governed by the laws of Vancouver, BC.

• Any legal proceedings must be filed in the courts of Vancouver, BC.

15. Policy Changes

• Uplift Moving Inc. reserves the right to modify, update, or change these policies and terms at any time without prior notice.

• Changes apply only to future bookings. Customers with existing bookings will be notified in advance if changes affect their move.

Final Agreement

By booking with Uplift Moving Inc., you agree to all the terms and conditions outlined in this contract.

For further questions, contact our Booking Services Team.

Uplift Moving Inc.

📞 Phone: 604-379-3322

📧 Email: info@upliftmovinginc.com